We do everything in our power to fulfill orders in the timeliest fashion possible. Please realize that all of our pieces from the smallest print to the largest and most complex custom piece are made to order in our small Northern Califonia studio. While we strive to get our orders out quickly, sometimes there are delays based on seasonal demand for our products and an effort to keep our retailers stocked. If you are in need of your order please leave a note in the notes section during check out and we will do our best to accommodate.
-All packages are fully insured and shipped via UPS or USPS.
-When ordering, please use your street address, as our shipping company does not deliver to post office box numbers
-Express delivery is available for an additional charge. Please email us at firstname.lastname@example.org for rates.
-For international orders outside the continental U.S. (including Hawaii, Alaska, and Canada) or to ship to Military Post Offices (APO, FPO, etc.) please email us at email@example.com for rates.
In the unusual event of an incorrect or damaged order, email us at firstname.lastname@example.org so that we can remedy the situation.
When damage in transit occurs:
1) place the item back in its original packaging and keep all packing materials.
2) email us and let us know what damage occured. Pictures of the damage (both packaging and product) are extremely helpful for our claims against the carrier. Please email them if you can.
3) We will begin production of your replacement piece immediately.